Terms of Use

Effective date: September 19, 2026 · Version 1.0 · Last updated: September 2026

In short: VertixOps is a work tool for independent service professionals. Your records are encrypted on your phone before they are backed up, so we cannot read them. You own your data and you are responsible for your work, your documents and what you send to your customers. Paid plans renew automatically through Apple or Google until you cancel. The 14-day free trial turns into PREMIUM at $24.99 per month unless you choose another plan or cancel before it ends. Section 20 contains an arbitration agreement and a class action waiver that affect how disputes are resolved; you can opt out within 30 days.

1. Who we are and agreement to these Terms

VertixOps (the “App”) is provided by Kainapp LLC, a Florida limited liability company, based in Florida, USA (“we”, “us”, “our”). Contact: info@kainapp.com.

By creating an account, checking the acceptance box or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App. If you use the App on behalf of a company, you confirm you are authorized to accept these Terms for it, and “you” includes that company.

2. Eligibility

You must be at least 18 years old and use the App for your trade or business. The App is not intended for children or for personal, family or household use.

3. Your account

• Give accurate information and keep it up to date.
• Keep your password private. You are responsible for all activity under your account. Tell us right away if you believe your account was accessed without permission.
• One person per account. Do not share or resell your account.
• You can delete your account at any time in the App (Account → Delete account) or by request at our account deletion page. Deleting your account does not cancel a subscription billed by Apple or Google; see section 6.

4. Plans and usage limits

Prices are in US dollars, per month, before any applicable taxes.

• FREE ($0): unlimited reports, photos on up to 3 reports per month, and notes.
• BASIC ($9.99): everything in Free, photos on every report, invoices and estimates.
• PRO ($14.99): everything in Basic, plus 60 AI uses per month shared between translation and the parts assistant.
• PREMIUM ($24.99): everything in Pro, 20 AI uses per day, bookkeeping, expenses and CSV export.

Monthly limits reset at the start of each billing period; daily limits reset each calendar day. Unused uses do not carry over and have no cash value. When you reach a limit, the feature pauses until it resets or until you move to a plan that includes more. We may add, change or remove features, and may set reasonable limits to prevent abuse or protect the service.

5. Free trial

• New users get 14 days of PREMIUM at no charge. One trial per person, per device and per Apple or Google account.
• Before the trial starts, the App shows the price that applies after the trial, the renewal frequency and how to cancel, and asks for your express consent.
• Unless you choose another plan or cancel at least 24 hours before the trial ends, your subscription automatically converts to PREMIUM at $24.99 per month and is charged to the payment method on your Apple or Google account.
• We will try to remind you in the App before the trial ends. Reminders are a courtesy; the end date shown in your Apple or Google subscription settings controls.
• If you cancel during the trial, you keep access until the trial ends and are not charged.

6. Billing, renewal, cancellation and refunds

• Auto-renewal. Paid plans renew automatically every month at the then-current price until you cancel. You are charged within 24 hours before the end of each period.
• How to cancel or change plans. iPhone: Settings → your name → Subscriptions. Android: Google Play → Payments & subscriptions → Subscriptions. The App also links to these screens. Cancellation takes effect at the end of the current period, and you keep access until then.
• Upgrades and downgrades are handled by Apple or Google, which decide when the change applies and whether any credit is given.
• Price changes. We will give advance notice of any price increase through Apple or Google and, where required by law, directly. If you do not agree, you can cancel before the new price applies.
• Refunds. Payments are processed by Apple or Google. Refund requests are handled under their policies; we cannot issue refunds directly. Partial months are not refunded except where required by law.
• Taxes. Prices may not include sales or other taxes, which Apple or Google collect where applicable.
• Chargebacks. If a payment is reversed, we may suspend paid features until the matter is resolved.

7. Your content

Everything you enter or upload (clients, machines, jobs, reports, invoices, estimates, expenses, notes, photos and files) is “Your Content”. You keep ownership of it. You give us a limited license to host, store, copy, process, transmit and back up Your Content only as needed to operate, secure and improve the App for you. This license ends when Your Content is deleted, except for copies kept for the short periods described in the Privacy Policy.

You confirm that you have the rights and any permissions needed for Your Content, including information about your own customers, and that it does not violate any law or anyone’s rights.

Encrypted backup; we cannot read Your Content. Before your records leave your phone, the App encrypts them with a key protected by your password. We and our providers store only the encrypted copy and cannot read, review or decrypt it. We can see only your account details (name, email and phone), your plan and your usage counts.

Recovery code. When the encrypted backup is turned on, the App gives you a recovery code. Keep it somewhere safe. If you lose your phone and also forget your password and lose your recovery code, your backup cannot be restored by anyone, including us. We are not responsible for data that cannot be recovered for this reason.

We do not monitor Your Content. We do not review, approve or edit what you enter, we are technically unable to read your encrypted records, and we have no obligation to monitor them. You are solely responsible for Your Content and for everything done in and through your account, including documents you create and send. We are not responsible for any content, act or omission of any user. We may remove content or suspend an account if we are notified of, or become aware of, content or activity that breaks these Terms or the law.

Support. Because we cannot see your records, if you need help with a specific item you may choose to send us a screenshot or description. Only share what is necessary.

Backups are your responsibility. Photos and files are stored on your device; on paid plans an encrypted copy is also backed up, and on the FREE plan they are not backed up. The cloud backup is a convenience, not a guaranteed archive. Keep your own copies of anything important, including invoices you may need for taxes or disputes. The optional weekly email report can help: when you turn it on, the App prepares a summary of your week on your phone and sends it to you from your own email app.

8. Your work and your documents

• The App is a record-keeping and document tool. We do not perform, supervise or guarantee any work you do for your customers, and we are not a party to any agreement between you and your customers.
• You are solely responsible for your services, workmanship, pricing, estimates, invoices, warranties you offer, collection of payments and any dispute with your customers.
• You are responsible for holding any licenses, permits, registrations and insurance your trade requires, and for complying with laws that apply to you, including tax, licensing, consumer protection and invoicing laws.
• Check every invoice, estimate, amount, tax rate and calculation before you send it. The App does not provide tax, accounting, legal or engineering advice.
• When you send documents by email or text from your phone, you are responsible for having your customers’ permission to contact them and for complying with laws on electronic messages.

9. AI features

Some plans include AI features, such as rewriting notes in English and identifying parts. These features are powered by a third-party AI provider, and the text you submit is sent to that provider to produce the result. AI output is generated automatically and may be inaccurate, incomplete or unsuitable. Part names and suggestions are not a guarantee of fit, compatibility or safety. Review every result before you use it on an invoice, an estimate or a parts order. Do not submit information you do not want processed by the AI provider.

10. Acceptable use

You agree not to:

• use the App for anything illegal, fraudulent or deceptive, including false or inflated invoices;
• upload content that infringes others’ rights or that you have no right to share;
• try to get around plan limits, share one subscription among several people, or create multiple trials;
• copy, modify, resell, sublicense, decompile or reverse-engineer the App, except where the law allows it;
• interfere with the App’s security or operation, or access other users’ data;
• use automated means to access the App or its AI features outside normal use.

11. Our intellectual property

The App, its design, code, name, logo and content (other than Your Content) belong to us or our licensors and are protected by law. We give you a personal, revocable, non-exclusive, non-transferable license to use the App under these Terms. “VertixOps” and its logo may not be used without our written permission.

If you send us suggestions or feedback, we may use them freely without any obligation to you.

12. Third-party services

The App relies on services from third parties, such as Apple, Google, Firebase and our AI provider. Their terms may also apply to you, and we are not responsible for their availability or conduct.

13. Availability and changes

We may update, suspend or discontinue the App or any feature, including for maintenance, security or legal reasons. If we permanently discontinue the App, we will try to give reasonable notice so you can export your data.

14. Suspension and termination

We may suspend or terminate your access if you break these Terms, create risk or legal exposure for us, or do not pay. Where reasonable, we will give notice first. You may stop using the App at any time. Sections 7, 8, 9, 11 and 15 through 23 continue to apply after termination.

15. Disclaimer of warranties

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT CALCULATIONS OR AI RESULTS WILL BE ACCURATE, OR THAT DATA WILL NOT BE LOST.

16. Limitation of liability

TO THE MAXIMUM EXTENT ALLOWED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE APP IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE APP IN THE 12 MONTHS BEFORE THE CLAIM OR (B) US $50. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THEM MAY NOT APPLY TO YOU.

17. Indemnification

You agree to defend, indemnify and hold us harmless from any claims, losses, damages and expenses (including reasonable attorneys’ fees) arising from: your services or work for your customers; Your Content; your invoices, estimates or collections; your violation of these Terms or of any law; or any dispute between you and your customers or any third party.

18. Time limit for claims

To the extent allowed by law, any claim related to the App must be brought within one year after it arises, or it is permanently barred.

19. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, power or internet outages, failures of third-party providers, labor disputes, government action or cyberattacks.

20. Dispute resolution, arbitration and class action waiver

Informal resolution first. Before filing any claim, you agree to contact us at info@kainapp.com and try to resolve it informally for at least 30 days.

Binding arbitration. If not resolved, any dispute arising from these Terms or the App will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable rules, held in Miami-Dade County, Florida, or by video. Either party may instead bring an individual claim in small claims court if it qualifies. Either party may seek an injunction in court for misuse of intellectual property.

Class action waiver. Disputes will be resolved only on an individual basis. You and we waive any right to a class, collective or representative action, and to a jury trial.

Opt-out. You may opt out of this section 20 by emailing us within 30 days after you first accept these Terms, with your name, account email and a clear statement that you opt out of arbitration. Opting out does not affect the rest of these Terms.

If this section is found unenforceable, disputes will be resolved in the courts described in section 21.

21. Governing law and venue

These Terms are governed by the laws of the State of Florida and applicable US federal law, without regard to conflict-of-law rules. Subject to section 20, any action will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, unless the law of your place of residence requires otherwise.

22. Apple App Store terms

If you downloaded the App from the Apple App Store:

• These Terms are between you and us only, not Apple. Apple is not responsible for the App or its content.
• Your license is limited to use on Apple-branded devices you own or control, as permitted by the App Store usage rules.
• Apple has no obligation to provide maintenance or support for the App.
• If the App fails to meet any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any. Apple has no other warranty obligation for the App.
• Apple is not responsible for addressing any claims relating to the App, including product liability, failure to meet legal or regulatory requirements, consumer protection, privacy or intellectual property claims.
• You confirm you are not located in a country subject to a US government embargo or designated as a “terrorist supporting” country, and are not on any US government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you downloaded the App from Google Play, Google’s terms for Google Play also apply to your use of their store.

23. General

• Electronic communications. You agree to receive notices, agreements and disclosures electronically, in the App or by email, and that they satisfy any requirement that they be in writing.
• Record of acceptance. We keep a record of when you accepted these Terms and which version.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the App.
• Severability. If any part is found unenforceable, the rest stays in effect.
• No waiver. Not enforcing a provision is not a waiver of our right to do so later.
• Assignment. You may not transfer these Terms. We may transfer them, for example in a sale or reorganization of the business, and will notify you.
• Relationship. Nothing in these Terms creates a partnership, employment or agency relationship.
• Export. You agree to comply with US export and sanctions laws.
• Language. The English version controls if there is a conflict with any translation.

24. Changes to these Terms

We may update these Terms. For significant changes, we will notify you in the App or by email at least 15 days before they take effect, and may ask you to accept them again. If you do not agree, you may stop using the App and cancel your subscription before the changes apply.

25. Contact

Kainapp LLC, Florida, USA · info@kainapp.com