Support
Contact us
Email info@kainapp.com. We usually reply within 2 business days. From the app you can also go to Settings → Account → Support, which adds your app version automatically.
Common questions
How do I cancel or change my plan?
On iPhone: Settings → your name → Subscriptions → VertixOps. In the app: Settings → Account → My plan → Manage subscription.
I got a new phone. How do I get my plan back?
Sign in with the same account, then go to Settings → Account → My plan → Restore purchases.
I forgot my password.
On the sign-in screen, tap "Forgot password?". After you reset it, the app will ask for your recovery code once to open your encrypted backup.
Can you see my clients or invoices?
No. Your records and photos are encrypted on your phone before they are backed up. We cannot read them.
How do I delete my account?
In the app: Settings → Account → Delete account. Without the app: see Delete your account.