Support
Contact us
Email info@kainapp.com. We usually reply within 2 business days. From the app you can also go to Settings → Account → Support, which adds your app version automatically.
We will never ask for your password or your recovery code. Do not send them to anyone.
Common questions
How do I cancel or change my plan?
This answer is for PRO and PREMIUM, which are billed by Apple or Google. For a CORPORATE plan, see the next question. On iPhone: Settings → your name → Subscriptions → VertixOps. On Android: Google Play → Payments & subscriptions → Subscriptions → VertixOps. In the app: Settings → Account → My plan → Manage subscription. Cancel at least 24 hours before your trial or your current period ends. Deleting the app or your account does not cancel a subscription.
How do I cancel a CORPORATE plan?
A CORPORATE plan is billed by us, not by Apple or Google, and only the Owner of the company can cancel it. In the app: My company → Plan → Manage payment and cancel. That button opens a secure web page where you cancel in one step. You do not need to call or write to anyone. You can also cancel by emailing info@kainapp.com from the email address on your account.
If your plan has already been charged, the cancellation takes effect at the end of the period you already paid for, and the company keeps working until then. If nothing has been charged yet, because you are within your 14 days without the base price and have no additional users, the cancellation takes effect at the end of those 14 days, nothing is charged, and the saved card is removed. In both cases we confirm the cancellation on screen and by email, with the date access ends.
After that date the company is closed: only the Owner can sign in. Your records are not deleted because you cancelled. You can undo the cancellation before that date, or reactivate the plan later, from My company → Plan.
How do I change the card or see the receipts of a CORPORATE plan?
In the app: My company → Plan → Manage payment and cancel. The card and the receipts are on a page of Stripe, our payment processor. We never see or store the card number.
What happens to a CORPORATE plan if I delete my account?
If you are the Owner, deleting your account deletes the company for every member, and the plan ends at that moment. Nothing more is charged, the saved card is removed, and amounts already charged are not refunded, except where the law requires it. If you want to keep access until the end of the period you already paid for, cancel the plan instead of deleting your account. See Delete your account.
I got a new phone. How do I get my plan back?
Sign in with the same account, then go to Settings → Account → My plan → Restore purchases.
I forgot my password.
On the sign-in screen, tap "Forgot password?". After you reset it, the app will ask for your recovery code once to open your encrypted backup.
Can you see my clients or invoices?
No. Your records and photos are encrypted on your phone before they are backed up, with a key we do not have. We cannot read them. The only thing that leaves your phone in readable form is what you choose to send to an AI feature, which is processed to give you the result and is not stored by us.
How do I delete my account?
In the app: Settings → Account → Delete account. Without the app: see Delete your account.