Delete your account
From the app
Open VertixOps, go to Settings → Account → Delete account, and enter your password. Your account, your cloud backup and all data on that phone are deleted right away. This cannot be undone. We send one last email to your address to confirm that the account was deleted.
Without the app
If you no longer have the app installed, send an email to info@kainapp.com from the email address on your account, with the subject “Delete my VertixOps account”. We will confirm and complete the deletion within 30 days. We may ask you to confirm that the request really comes from you before we delete anything.
Before you delete
- Save what you need. Deletion is permanent. We cannot bring back your records afterwards, because they are encrypted with a key that is deleted with your account. Export your bookkeeping as a CSV file and save the invoices, estimates and reports you need as PDF files first.
- Cancel your subscription first. Deleting your account does not cancel a subscription billed by Apple or Google. See “Your subscription” below.
- If you are the Owner of a company account, read “Company accounts” below. Deleting your account deletes the company for everyone in it. If the company has a CORPORATE plan, the plan ends at that moment and amounts already charged are not refunded.
What is deleted
- Your account and profile: name, email, phone, language, trades and business information.
- Your encrypted cloud backup: clients, machines, jobs, reports, invoices, estimates, expenses, payments you recorded to helpers and technicians, calendar appointments and notes.
- Your encrypted photos and files that were backed up: job photos, receipt photos, manuals and plans.
- Your AI usage counts.
- The record of which service emails we sent you, and your news preference.
- Your membership in a company account, if you belong to one, and your copy of that company’s key.
- Everything the app stored on that phone, including its scheduled reminders.
Company accounts
- If you are the Owner: deleting your account permanently deletes the company and everything in it for every member: all clients, machines, work reports, invoices, estimates, appointments, notes, expenses, photos, files and pending invitations, including the records created by other members. This cannot be undone. Tell your members first, so they can save what they need. If the company has a CORPORATE plan, the plan ends at that moment; see “Your subscription” below.
- If you are a Billing member or an Employee: deleting your account removes you from the company. The records you created in the company stay with the company, because they belong to it. If you want them removed, ask the Owner.
What may be kept
- The record of your consent to the Terms and the Privacy Policy (the date, the version, and the account that accepted them) and your subscription history, including the record of the consent to the automatic renewal of a CORPORATE plan and the record of its cancellation, kept for at least 3 years after your account is deleted, or 1 year after your subscription ends if that is later, to meet legal obligations and to show what was agreed.
- Copies in our providers’ backup and recovery systems, removed on those providers’ own schedules, which according to their published policies can take up to about six months.
- Records of your purchases held by Apple, Google and our subscription provider, which they keep under their own policies.
- Records of CORPORATE payments held by our payment processor, Stripe, which it keeps for as long as the law and its own policies require. When the company is deleted we ask Stripe to delete the company’s customer record and the saved payment method; the records of payments already made stay with Stripe.
- Emails you sent to our support address, kept for up to 2 years.
- Delivery logs held by our email delivery provider, which it keeps for a limited time under its own policies.
- Documents you already sent to your customers, which are in their email or messages and not on our servers.
Photos and files stored only on your phone are not on our servers. They are erased when you delete your account from that phone, or when you uninstall the app.
Deleting only some of your data
You do not need to delete your account to remove part of your data. Inside the app you can delete individual clients, machines, jobs, invoices, estimates, expenses, appointments, notes, photos and files at any time. Because your records are encrypted with a key we do not have, we cannot delete individual items for you; you do it in the app.
Your subscription
Deleting your account does not cancel a subscription billed by Apple or Google. Cancel it first. iPhone: Settings → your name → Subscriptions. Android: Google Play → Payments & subscriptions → Subscriptions. If you do not cancel, Apple or Google will keep charging you even though the account no longer exists.
A CORPORATE plan is billed by us, not by Apple or Google. If you are the Owner and you delete your account, the company is deleted and the CORPORATE plan ends at that moment: nothing more is charged, we ask our payment processor to delete the saved payment method, and amounts already charged are not refunded, including the rest of the current period, except where the law requires it.
If you want to keep access until the end of the period you already paid for, cancel the plan instead of deleting your account. In the app: My company → Plan → Manage payment and cancel. You can also cancel by emailing info@kainapp.com from the email address on your account. A cancelled plan stays open until the end of the period already paid for or, if nothing has been charged yet, until the end of the 14 days without the base price.