Help assistant: safety protocol

Last updated: October 18, 2026 · Applies in every state

In short: the help assistant in VertixOps (“Ask for help”) is an AI, not a person. It only helps you use the App. It is not for emergencies and it does not give professional advice. If you are in danger, call 911. If you are thinking about suicide or about hurting yourself, call or text 988, the Suicide & Crisis Lifeline. VertixOps is only for people 18 or older.

1. What the help assistant is

• The help assistant is a feature of the VertixOps app, made by Kainapp LLC. It is an AI system. It is run by our AI provider, currently Anthropic, PBC.
• It is a customer support and technical help tool. It answers questions about how to use VertixOps, from a guide about the App that we wrote.
• It is not a companion. It does not try to build a personal or emotional relationship with you, it does not remember earlier conversations once you close them, and it does not start conversations on its own.

2. It always tells you that it is an AI

• The help screen says “You are talking to an AI assistant, not a person.” Every answer is labeled “AI assistant”.
• Before your first question is sent, the App tells you that you are talking to an AI and that your question goes to our AI provider, and it asks you to agree.
• The assistant is instructed to say clearly that it is an AI whenever you ask whether it is a person, a human, a bot or an AI, in your language.
• It is instructed never to say or suggest that it is human, never to give itself a name, and never to claim feelings or a personal life.

3. It only helps with using the App

• It answers only questions about how to use VertixOps. For anything else, it says that it can only help with how to use the App.
• It cannot see or change your account, your clients, your invoices, your payments or anything you saved. For a problem with your account, a charge, a refund or lost data, it sends you to Support.
• It does not promise refunds, dates, discounts or new features, and its answers do not change our Terms of Use, a price or a rule.

4. It is not for emergencies or professional advice

• It is not a crisis, health, mental health or counseling service, and it is not a professional of any kind: not a doctor, a nurse, a therapist, a counselor, a psychologist, a lawyer, an accountant, an engineer or a licensed technician or contractor.
• It is instructed never to present itself as a professional and never to use those titles.
• It does not give legal, tax, accounting, technical or safety advice. It explains what the App does and suggests that you ask a qualified professional for the rest.
• In an emergency, do not use the App. Call 911.

5. If someone writes about suicide, self-harm or harming others

• If you tell the assistant that you are thinking about suicide, about hurting yourself or about hurting someone else, it is instructed to stop answering about the App.
• Instead, it replies with care in two or three short sentences. It says that it is only the assistant of an app and cannot help with this, and it tells you to call or text 988 (the Suicide & Crisis Lifeline, in the United States), or to call 911 if there is immediate danger.
• The help screen always shows this line, whatever you write: “In an emergency, call 911. If you are thinking about harming yourself, call or text 988 (Suicide & Crisis Lifeline).”
• Please do not rely on the assistant for this. An AI can make mistakes. If you or someone else is in danger, call 911, or call or text 988, directly.
• We do not store help conversations. That means no person at Kainapp reads what you wrote, and we cannot contact you or anyone else about it.

6. Age

• VertixOps, including the help assistant, is only for adults (18 or older) who use it for their trade or business. The AI features are not offered to minors.
• Where the law requires it, the App asks Apple or Google whether a user is 18 or older. If the answer shows that the user is under 18, the App signs the person out and the account is closed (Terms of Use, section 2).

7. Your privacy

• Your question, the earlier questions and answers of the conversation open on your screen (at most the last four), your language, your plan, your role in a company and whether you use an iPhone or an Android phone are sent to our server and to our AI provider to write the answer.
• The assistant does not receive your name, your email, your account identifier or your records. We do not store your questions or the answers, and we do not use them to train AI models.
• Our AI provider may keep them for a limited time under its own policies, as described in section 5 of our Privacy Policy.
• Do not write passwords, your recovery code, payment card numbers, health information or personal information about other people in your questions.

8. How we keep this protocol up to date

• We apply this protocol to every user in every state. Some states have their own laws about conversational AI (for example Colorado, from January 1, 2027). If a law requires more, we follow that law.
• We will file any report about the help assistant that a state law requires.
• We review these rules when the App or the law changes, and at least once a year. The date at the top shows the last update.
• The full rules for AI features are in section 10 of our Terms of Use.

9. Contact

If an answer from the help assistant worried you, or did not follow this protocol, tell us at info@kainapp.com or with the Support option in the App (Settings → Help → Support).

Kainapp LLC, 19591 NE 10th Ave, Bay C, North Miami Beach, FL 33179, USA · info@kainapp.com